How outsourcing operations helped a major appliance retailer scale and improve last mile delivery

This major retailer spent many years relying on in-house operations and numerous providers to make its last mile deliveries. But as concerns about compliance grew, it decided to outsource most of its business to a single provider that could help it mitigate this risk.rnrnAfter partnering with RXO’s solutions team, our operators and engineers designed a last-mile network to support their needs. This resulted in:rnu003culu003ern tu003cliu003eA solid, network-wide carrier management and compliance model.u003c/liu003ern tu003cliu003eAlignment of the retailer’s KPIs and how to drive improvement due to 10+ years of serving them in several markets.u003c/liu003ern tu003cliu003eIncreased capacity, doubling the amount of markets supported in under two years; three of these start-ups involved taking over warehouses /cross-docks.u003c/liu003ern tu003cliu003eMultiple operations transferred/set-up, running quickly and effectively, all while maintaining high levels of customer delivery service and quality (including two-hour delivery windows).u003c/liu003ern tu003cliu003eAllowed the retailer to focus more on handling high – and occasionally volatile – delivery volumes while reducing its compliance exposure.u003c/liu003ern tu003cliu003eFlex delivery resources by as much as 30% to help accommodate the retailer’s many peak season surges.u003c/liu003ern tu003cliu003eImprovement of the retailer’s net promoter score by 13 percent in the eight markets taken over by RXO.u003c/liu003ernu003c/ulu003ernWant to learn more about how RXO’s Last Mile solutions can help your business? u003ca href=u0022https://rxo.com/get-started/last-mile/u0022u003eContactu003c/au003e a Solutions Specialist today to get started.